Shipping policy
At Haven, we aim to provide straightforward and reliable delivery across the United Kingdom. This Shipping Policy explains our delivery areas, costs, estimated delivery times and delivery arrangements.
Delivery Area
We currently deliver to addresses within the United Kingdom.
If you are unsure whether we can deliver to your address, please contact us before placing your order.
Delivery Cost
Standard delivery is free on all Haven sofa orders unless otherwise stated at the time of purchase.
Any applicable delivery charges or additional costs will be communicated before you complete your order.
Delivery Timeframe
Our typical delivery timeframe is:
7–14 days
Delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including courier delays, adverse weather, transport disruption, supply chain issues or unusually high demand.
We will make reasonable efforts to deliver your order within the estimated timeframe and keep you informed of significant delays where appropriate.
Delivery Service
Orders are delivered using our designated courier service.
Our standard delivery service is to the delivery address provided when placing your order.
We do not currently offer room-of-choice delivery, furniture assembly or installation services unless expressly stated otherwise at the time of purchase.
Customers are responsible for ensuring that the sofa can safely access the property, including checking doors, hallways, staircases, lifts and other relevant access points before ordering.
Please check the product dimensions and access measurements carefully before completing your purchase.
Delivery Address
Please ensure that your delivery address and contact information are accurate and complete when placing your order.
If incorrect or incomplete information is provided and this results in additional delivery or re-delivery costs, we may contact you to discuss the situation and any reasonable additional costs that may apply.
We will consider the circumstances before applying any additional charges.
Missed Deliveries
Please ensure that someone is available to accept delivery at the agreed time and that the property can be accessed safely.
If a delivery cannot be completed because nobody is available to accept it or reasonable access cannot be provided, the courier may need to arrange another delivery attempt.
Any reasonable additional charges resulting from circumstances within the customer's control may be the customer's responsibility, where permitted by applicable law and where the charges have been properly communicated.
If you anticipate any difficulties with delivery, please contact us as soon as possible so that we can try to assist.
Damaged Deliveries
Please inspect your sofa when it arrives.
If your sofa appears to have been damaged during delivery, please contact us as soon as possible at:
Email: havensofas@use.startmail.com
You may also use the contact information provided in your order confirmation.
Where damage occurred before or during delivery, Haven will work with you to arrange an appropriate remedy and will cover reasonable costs where required by law.
Depending on the circumstances and your statutory rights, this may include:
- A replacement sofa.
- A repair, where appropriate.
- A full or partial refund, where applicable under consumer law.
Please report delivery damage promptly so that we can investigate the issue and arrange a suitable solution as quickly as possible.
Any request to report damage promptly does not limit or affect your statutory consumer rights.
Delivery Delays
Although we aim to deliver within 7–14 days, delivery dates are estimates unless a specific date or timeframe has been agreed as binding.
If your order is significantly delayed, we will make reasonable efforts to keep you informed and assist in resolving the issue.
If delivery does not take place within the agreed or legally applicable timeframe, you may have rights to set an additional delivery period or cancel your order and receive a refund, depending on the circumstances and applicable UK consumer law.
Nothing in this policy excludes or restricts your statutory rights regarding delivery times.
Contact Us
If you have any questions regarding shipping, delivery arrangements or a delayed order, please contact us:
Trading name: Haven
Legal entity: SOFALUX (UK) LTD
Company number: 08790862
Email: havensofas@use.startmail.com
Registered office: 38–40 Waingate, Sheffield, South Yorkshire, S3 8LB, United Kingdom
Haven is a trading name of SOFALUX (UK) LTD.